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Privacy Policy

1        Introduction

This website is owned and run by Hot and Cold Equipment Limited.

This privacy policy sets out Hot and Cold Equipment Limited's commitment to you in respect of how we handle your personal information that we collect or you give us through your use of this website and our services.

For the purposes of this privacy policy all references to "we", "us", "our", "Hot and Cold", and the like (unless the context otherwise requires) shall be read as referring to Hot and Cold Equipment Limited (company number: 07907778) of:

10A Robin Hood Road
St Johns

GU21 8SP

Telephone Number: +44 (0) 1483 726626


Hot and Cold is registered with the Information Commissioner's Office under the Data Protection Act 1998 (registration number: Z3564518).

This privacy policy includes Hot and Cold's general privacy terms that apply to all our dealings with you in any capacity.

We may amend this privacy policy at any time. Any changes we make to this privacy policy in the future will be posted on this page and will take effect from the date on which the change is posted. Your use of this website and our services after the date a change takes effect will be subject to this privacy policy as amended by the change. We will take your continued use as your acceptance of the change, so if an amendment is not acceptable to you then you should immediately stop using the website and our services.



2        How do we collect information about you?

The personal information we collect and maintain about you is gathered both indirectly (for example, through the website's technology) and directly (for example, when you register to purchase our goods or services). It is made up of information you give us through your use of our website and through our other communications with you such as by telephone, through our customer service agents and specialist sales consultants or in person. This includes information obtained when you register with us to set up an account or use other products or services offered by us.

We only collect personal information about you if you voluntarily choose to share it with us. We do not share, licence or sell information concerning users with or to third parties in any way other than as disclosed in this privacy policy.

3        What information do we collect about you?

The personal information that we collect from you includes details such as your name, address, telephone numbers, email address, and credit card/bank account details, and for business users your position in the company, your company number and VAT registration number. You retain the right to withhold any information from us but please be aware that some of our products and services may not be available to you if this information is not provided by you to us.

4        What about sensitive information?

We may from time to time collect sensitive personal information about our customers. If you do provide us with sensitive personal information when requested then by doing so you are agreeing to that information being used by us for the purposes set out in this privacy policy. If you do not want us to use your sensitive personal information for these purposes then please do not provide us with the information. We use the term “sensitive personal information” to mean information about topics such as personality and private life, racial or ethnic origin, membership of political parties or movements, or other such sensitive topics.



5        How do we use your information?

By using our website, you consent to your personal information being used by us for the following main purposes:


We may retain and store some of your personal information, including your customer profile information (such as your name and contact details) and transactional information (such as your purchasing/account history) to improve customer satisfaction and to tailor our services to meet your individual needs.

We may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes.



6        How do we keep your online information secure?

We take security issues seriously. We have implemented appropriate steps to help maintain the security of our information systems, processes and website and prevent the accidental destruction, loss or unauthorised disclosure of the information we collect.

However, whilst we continue to work hard to protect the security and integrity of your personal information, no data transmission over the internet can be guaranteed to be 100% secure and we cannot ensure or warrant the security of any information you transmit to us over the internet. Transmitting personal information over the internet is done at your own risk and you should bear this in mind when using the web site and our products and services.

In order to protect key account and financial information you provide us with online, we use a secure server known as Secure Socket Layer (SSL). When you submit this information to our website it is encrypted to provide greater protection. Although we take every measure to protect this information, we make no warranty and offer no undertaking regarding the effectiveness of this encryption and we will not be held liable for any unauthorised access to this information.

7        Does our website use cookies?

The website uses a small number of non-intrusive cookies.

Cookies are small text files that are placed on your computer, mobile phone or tablet by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to website owners.

8        What types of cookie does our website use?

We use cookies to (a) remember your browsing preferences when you visit the site so that we can give you a better site experience and (b) collect anonymous statistical information about the way you use the website so that we can improve the way the site works (for example, we collect information about the number of visitors to the various parts of the site).

The cookies we use are non-intrusive and are used by most websites. None of your personal details are held in these cookies. The information box below describes the cookies that the website uses and why:

Please see below an example of the types of cookies that may be used by Hot & Cold Equipment Limited.


File name

How long will the cookie stay on my computer?


Web applications


Until you close your browser

Essential cookies

These cookies are used to store server-side, user-specific information to maintain a session state for you. This allows us to remember your preferences when you view the website. The site also uses this data to process your requests.

Some functions of the website depend on these cookies and may not work properly, or at all, if they are disabled.


1 month from set/update


1 month from set/update

Google Analytics




2 years from set/update

Performance cookies

These cookies are used to collect information about your use of the website. We use the information to compile reports and to help us improve the website.

These cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the website from and the pages they visited.

You can find out more about Google Analytics and privacy at Google by clicking here.


6 months from set/update


1 year from set/update


Until you close your browser


1 day from set/update


Until you close your browser

9        Can I control the use of cookies on my device?

Most web browsers (including Chrome, Internet Explorer, Firefox and Safari) allow you to control your cookie settings and to delete any cookies already stored on your computer or other device.

You can control the use of cookies on your device, including deleting and blocking the cookies we and other sites use, through the browser settings on your device; but please note that any changes you make may affect your ability to properly use this website.

To find out more about the way cookies work, how to see what cookies have been set and how to manage and delete them, visit

[To opt out of being tracked by Google Analytics across all websites visit



10      Disclosure of information

10.1   To whom may we disclose your information?

We may use third party agents and service providers around the world to collect, hold and process on our behalf your personal information for the purposes set out in this privacy policy. These agents and service providers act on our instructions and will only use your information as we tell them to.

We may disclose your information to third parties, including the police and other governmental bodies, as required by law or if we think the disclosure may help to detect and deal with crime and/or unsavoury behaviour.

We may give your information to third parties (such as our subsidiaries, associate companies and/or business associates) to allow them to market their goods and services to you, but only with your express consent.

We will not sell your information to a third party, except in the unlikely event that we sell our business, or a substantial part of it; in which case we may transfer your information as part of the sale in order to allow the purchaser to carry on providing some or all of our services to you.

Other than as set out in this privacy policy, we will not disclose your personal information without your consent unless disclosure is either:

10.2   Linking to third party sites from the website

You may be able to link to third party sites through our website. Other sites that are or may be accessible through our website may have their own privacy and data collection policies, use of data and data disclosure practices. Once you connect to these sites, you should carefully read the security and privacy policies of each of these sites.

This privacy policy only applies to information collected on or through our web site and we are not responsible for the collection of data and the related data and privacy policies and practices of third parties.



11      Can you see and update the information we hold about you?

You have the right to ask for a copy of the information we hold about you (for which we may charge a small fee). If you find at any time that any of the information we hold about you is incorrect then you should promptly notify us and we will correct the inaccuracy.

12      Do our privacy practices apply to disclosures you make to third parties?

Please note that this privacy policy addresses only the use and disclosure of information we collect from you. If you give your information to others, whether they are third parties that we introduce you to or third party sites that you visit by clicking on a link on one of our web sites, different rules may apply to their use or disclosure of the information you give to them. We do not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. We strongly encourage you to ask questions before you disclose your personal information to others.

13      How can you contact us about privacy issues?

You can contact us about privacy issues or comment or complain about our privacy practices by contacting us at

14      Law

This privacy policy is governed by and shall be construed in accordance with the laws of England and Wales and any disputes which arise under or in connection with this privacy policy shall be determined exclusively by the English Courts sitting in London, United Kingdom.

CKW Services © 2019